A voice agent that conducts the personal discussion in Hindi, English, Tamil, Marathi and 6 more Indian languages — asks the policy-driven follow-ups, captures intent signals, and writes the case note your committee will read.
Below: a real anonymised PD call. Hindi-English code-switched, conducted by the agent, with the structured verdict captured in real-time.
| income consistency | PASS |
| end-use clarity | PASS |
| undisclosed loan | DISCLOSED in call |
| order pipeline | VERIFIABLE |
| cash-flow stress | NIL |
| intent signals | HIGH |
| language | hi-IN ↔ en-IN |
| duration | 4m 12s |
Conducts the call in the borrower's natural language register, including bilingual code-switching real PD officers do.
Identifies itself as an AI agent at call open — per RBI / IRDAI norms. Records consent on tape.
The question tree is your underwriting policy. Edit it in the visual editor; live agents pick it up on the next call.
Pause length, evasion patterns, voice stress — graded into intent signals that move into the FAME Score.
Beta is open to lenders processing > 5,000 PDs / month.